Policies

Luvruvi Space — Returns, Refunds & Cancellation Policy

At Luvruvi Space, many of our garments are custom-stitched, made-to-order, or prepared specifically for each customer. Due to the personalised nature of our products, our returns and cancellation process differs from standard retail stores.

We recommend customers carefully review product details, measurements, customisation options, and delivery timelines before placing an order.

1. Returns & Refunds

All issues with your order must be reported to Luvruvi Space within 7 days of delivery.

To be eligible for review:

Items must be unused and in original condition.
Items must not have been worn, washed, altered, or damaged after delivery.
Customers must provide order details and supporting photos/videos where required.

2. Custom-Stitched & Made-to-Order Items

Returns are not accepted for change of mind on custom-stitched or made-to-order items, including:

Saree blouses
Custom-stitched sarees
Lehenga sets
Salwar suits
Petticoats
Garments made according to customer measurements or custom requests

These items are prepared specifically for each customer and cannot be returned due to a change of preference.

3. Faulty, Damaged, or Incorrect Items

If you receive an item that is:

Damaged
Faulty
Incorrectly supplied
Significantly different from what was ordered

please contact us within 7 days of delivery with photos and details of the issue.

After reviewing the issue, we will provide an appropriate resolution, which may include repair, replacement, remake, or refund where applicable.

4. Custom Stitching & Measurement Policy

For custom garments, customers are responsible for providing accurate measurements and details during the ordering process.

Where applicable, Luvruvi Space provides a video confirmation of completed garments before dispatch.

If a fitting issue occurs:

If the issue is caused by incorrect measurements provided by the customer:

We may assist with alteration recommendations, but alteration costs, remake costs, or additional stitching charges may be the customer’s responsibility.

If the issue is caused by an error during our stitching process:

We will review the issue and provide an appropriate solution.

5. Colour, Fabric & Handmade Variations

Indian ethnic wear often includes handcrafted elements, embroidery, and unique fabrics.

Minor variations may occur in:

Colour shades
Embroidery placement
Fabric texture
Handmade details

These natural variations are not considered defects.

Colours may appear slightly different due to photography, lighting, and individual screen settings.

6. Order Cancellations

Cancellation requests must be submitted within 12 hours of placing an order.

After this period, cancellation may not be possible because sourcing, stitching, customisation, packaging, or order processing may have already started.

Urgent orders cannot be cancelled once processing has commenced.

7. How to Request Assistance

To request a return review, refund, or cancellation:

Email: contactus@luvruvi.com.au
WhatsApp: 0469 802 986

Please provide:

Order number
Customer name
Details of the issue
Photos/videos where applicable

Please do not send items back without prior approval from Luvruvi Space.

8. Refund Processing

Approved refunds will be processed to the original payment method.

Refund processing times may vary depending on your payment provider and bank. Refunds generally appear within 5–10 business days after processing.

At Luvruvi Space, we carefully prepare every order before dispatch. Many of our garments are custom-stitched or made-to-order, while some items are available locally and ready for faster delivery.

Where We Ship

We currently ship Australia-wide using trusted local courier partners, including Australia Post.
All orders are received, prepared, and dispatched from our Canberra location.

Shipping Charges

Shipping charges are calculated based on the quantity of items in your order and are displayed at checkout before completing your purchase.

Processing & Delivery Times

Custom-Stitched / Made-to-Order Items

Custom-stitched and made-to-order garments generally require 3–4 weeks from order confirmation to delivery.

This timeframe includes:

Product sourcing
Custom stitching
Quality checks
Final preparation before dispatch

Once your garment is completed, we send a video confirmation of the finished item before dispatch where applicable.

Tracking details become available once your order has been dispatched from our Canberra location through our local courier partners.

Ready-to-Wear / Locally Available Items

Some ready-to-wear items that are available locally are dispatched faster.

These items are generally shipped within 7 business days, subject to availability and order processing.

Shipment & Tracking Details

Once your order has been dispatched, tracking details will be sent to you via email or WhatsApp.

Tracking information may take some time to become active after the courier receives your parcel.

You can also contact us with your order details if you need assistance tracking your shipment.

Delivery Address

Please ensure your shipping address is complete and accurate when placing your order.

If delivery cannot be completed, Australia Post or the relevant courier provider may hold the parcel at their facility for collection or arrange redelivery according to their standard delivery procedures.

Lost or Delayed Parcels

Once your order has been dispatched, delivery is handled by the courier provider.

If your parcel has not arrived within the expected delivery timeframe, please contact us and we will assist by following up with the courier.

If a parcel is confirmed lost in transit by the courier provider, we will work with you to resolve the matter.

Damaged Parcels

If your parcel arrives damaged, please contact us as soon as possible with:

Order number
Photos of the packaging
Photos of the damaged item

We will review the issue and assist with the next steps.

Incorrect Item Delivery

If you receive an incorrect item, please contact us within 3 days of delivery with your order details and supporting photos.

We will investigate the issue and provide an appropriate resolution.

Contact Us

For shipping enquiries:

Email: contactus@luvruvi.com.au
WhatsApp: 0469 802 986

1. Overview

This website, luvruvi.com.au, is operated by Luvruvi Space (“we”, “us”, “our”).

By accessing our website, browsing our products, creating an account, or placing an order, you agree to be bound by these Terms & Conditions and any related policies published on our website.

If you do not agree with these terms, please do not use our website or services.

2. Website Use

By using this website, you confirm that:

You are at least 18 years old, or using the website with the consent and supervision of a parent or guardian.
You will use this website only for lawful purposes.
You will not attempt to damage, interfere with, or misuse our website, systems, or services.

We reserve the right to restrict access or refuse service where we believe these terms have been violated.

3. Products & Product Information

We make every effort to ensure product images, descriptions, colours, fabrics, and measurements are displayed accurately.

However, due to:

Screen display differences
Lighting during photography
Fabric dye variations
Handmade or handcrafted elements

minor variations may occur.

These variations are not considered defects.

We reserve the right to update product information, discontinue products, correct errors, or modify availability at any time.

4. Pricing & Payments

All prices displayed on our website are in Australian Dollars (AUD).

Prices may change without notice. The price applicable to your order is the price displayed at checkout at the time of purchase.

We reserve the right to correct pricing errors, cancel orders affected by incorrect pricing, or contact customers regarding such issues.

Payments are processed securely through our approved payment providers.

Luvruvi Space does not store your complete payment card details.

5. Orders & Order Acceptance

Submitting an order does not automatically guarantee acceptance.

We reserve the right to:

Refuse or cancel an order.
Limit quantities purchased.
Cancel orders suspected of fraud, misuse, or incorrect information.

If an order is cancelled after payment has been received, any applicable refund will be processed through the original payment method.

6. Custom Orders & Measurements

Many Luvruvi Space garments are custom-stitched or made-to-order.

By providing measurements or custom requirements, you confirm that the information provided is accurate.

Luvruvi Space is not responsible for fitting issues caused by incorrect measurements supplied by the customer.

Where applicable, we provide confirmation of completed garments before dispatch to help minimise fitting issues.

7. Returns & Refunds

Returns, refunds, and cancellations are handled according to our:

Returns, Refunds & Cancellation Policy

Please review this policy before placing an order.

8. Shipping

Shipping is handled according to our:

Shipping Policy

Delivery times may vary depending on product type, customisation requirements, and courier services.

9. Intellectual Property

All content on this website, including:

Logos
Images
Product photography
Text
Graphics
Website design

belongs to Luvruvi Space unless otherwise stated.

You may not copy, reproduce, modify, distribute, or use any website content without written permission.

10. Third-Party Services & Links

Our website may use third-party services including:

Payment providers
Courier services
Social media platforms
Analytics providers

These services operate under their own terms and policies.

Luvruvi Space is not responsible for third-party websites, services, or content linked through our website.

11. Website Information Accuracy

We aim to provide accurate and current information on our website.

However, errors may occasionally occur relating to:

Product descriptions
Pricing
Availability
Shipping information

We reserve the right to correct errors, update information, or cancel affected orders where necessary.

12. Prohibited Use

You agree not to use this website to:

Engage in unlawful activities.
Attempt to damage website functionality.
Upload malicious software.
Copy or misuse website content.
Provide false information.
Attempt unauthorised access to our systems.

13. Limitation of Liability

To the maximum extent permitted by law, Luvruvi Space is not responsible for indirect, incidental, or consequential losses arising from use of this website or our products.

Nothing in these Terms limits any rights or remedies that cannot legally be excluded under applicable consumer protection laws.

14. Indemnification

You agree to indemnify and hold Luvruvi Space harmless from claims, losses, damages, or expenses arising from:

Your misuse of the website.
Your violation of these Terms.
Your violation of applicable laws or third-party rights.

15. Severability

If any part of these Terms is found to be invalid or unenforceable, the remaining sections will continue to remain valid.

16. Entire Agreement

These Terms, together with our other published policies, represent the complete agreement between you and Luvruvi Space regarding your use of our website and services.

17. Governing Law

These Terms are governed by the laws of the Australian Capital Territory, Australia.

18. Changes to These Terms

We may update these Terms from time to time.

Any changes will be published on this page. Continued use of our website after changes are posted means you accept the updated Terms.

19. Contact Us

For questions regarding these Terms:

Email: contactus@luvruvi.com.au

Luvruvi Space (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and disclose personal information when you visit luvruvi.com.au, place an order, contact us, or interact with us through email, WhatsApp, social media, or in person.

1. Who We Are

Business Name: Luvruvi Space
ABN: 20 738 556 970
Email: contactus@luvruvi.com.au
Phone / WhatsApp: 0469 802 986
Location: Canberra, ACT, Australia

2. Personal Information We Collect

We may collect the following information:

Contact Information

Name
Email address
Phone number
Shipping and billing address

Order Information

Products purchased
Order history
Billing information

Payments are processed securely through third-party payment providers, including PayPal. We do not collect or store your complete payment card details.

Custom Garment Information

For custom-stitched garments, we may collect:

Measurements
Customisation details
Stitching requirements

This information is used only to prepare your garment.

Communications

We may collect information you provide through:

Email
WhatsApp
Contact forms
Social media messages

Website Usage Data

We may automatically collect:

Browser information
Device information
Website usage data

through analytics and similar technologies.

Marketing Preferences

If you subscribe or opt in, we may collect your marketing preferences.

3. How We Collect Information

We collect information:

Directly from you when you place orders, contact us, or provide measurements.
Automatically through cookies and website analytics.
From service providers involved in completing your order, such as payment providers and courier services.

4. How We Use Your Information

We use personal information to:

Process and fulfil orders.
Prepare custom garments.
Communicate regarding your orders.
Provide customer support.
Send marketing communications where you have opted in.
Improve our website and services.
Meet legal, accounting, and business requirements.

5. Payment Information

Payments are processed through secure third-party payment providers, including PayPal.

Luvruvi Space does not store complete payment card information.

Payment providers handle payment information according to their own privacy policies and security practices.

6. Disclosure of Personal Information

We may share personal information with trusted service providers where necessary, including:

Payment Providers

PayPal for secure payment processing.

Shipping Providers

Australia Post and courier providers for order delivery.

Analytics and Advertising Providers

Google Analytics and Google Ads for website performance analysis and advertising.
Meta (Facebook, Instagram, WhatsApp) for communication and advertising services.
TikTok advertising services where applicable.

Website Services

Hosting providers.
Website development and IT support providers.

These providers may access website systems, order management tools, and customer information where required for website maintenance, development, troubleshooting, and technical support.

We do not sell your personal information to third parties.

7. Overseas Processing

Some service providers we use may store or process personal information outside Australia.

These may include providers involved in:

Payment processing
Website hosting
Analytics
Advertising
Technical support

We take reasonable steps to ensure service providers only access personal information necessary to perform their services.

8. Cookies

Our website uses cookies to:

Improve website functionality.
Remember shopping cart information.
Understand website usage.
Measure advertising performance.

We may use cookies and tracking technologies from:

Google Analytics
Google Ads
Meta advertising services
TikTok advertising services

You can control cookies through your browser settings. Disabling cookies may affect some website functionality.

9. Data Security

We take reasonable steps to protect personal information from:

Loss
Misuse
Unauthorised access
Disclosure

However, no method of internet transmission or electronic storage is completely secure.

10. Data Retention

We retain personal information only for as long as necessary for:

Order fulfilment
Customer service
Business records
Legal and accounting requirements

11. Access and Correction

You may request access to or correction of your personal information by contacting:

contactus@luvruvi.com.au

12. Marketing Communications

If you subscribe to marketing communications, you may unsubscribe at any time using the unsubscribe option in emails or by contacting us.

13. Privacy Complaints

If you have concerns about how we handle your personal information, please contact: